Course Description

OPENDSR Certified Operations Leader (ODXO)
Build, Scale, and Sustain Employee Experience Operations that Truly Work

The OPENDSR Certified Operations Leader (ODXO) program is designed for modern managers and team leaders who want to move beyond theory and make Employee Experience (EX) a living, measurable reality in their day-to-day operations. It bridges the gap between empathy and execution, helping managers turn feedback, data, and design thinking into consistent, meaningful actions that improve how work feels—every single day.

In most organizations, EX strategies start strong but fade fast because managers lack the tools, systems, and frameworks to sustain momentum. ODXO changes that by giving you the practical, data-intelligent operating model to observe, prioritize, design, and refine employee experiences across your teams using the proven OPENDSR framework (Observe → Prioritize → Envision → Navigate → Design → Systematize → Refine).

1. Operationalizing Empathy:
   Learn to translate empathy into structured team rituals—feedback check-ins, micro-surveys, and dialogue loops that drive continuous improvement. You’ll master how to spot early friction signals and turn them into actionable opportunities.

2. Turning Insights into Action:
   Discover how to move from dashboards to decisions. You’ll use EX dashboards that measure Sentiment, Friction, Flow, and Engagement, connecting real-time data with meaningful team interventions.

3. The Signal → Dialogue → Action (SDA) Cycle:
   A cornerstone of the program, SDA teaches managers how to interpret data signals, facilitate authentic team dialogues, and take decisive, transparent actions that build trust and accountability.

4. Designing Everyday EX Systems:
   Build repeatable routines—weekly reflections, recognition practices, and workflow tweaks—that align with your company’s EX strategy. Learn to systematize human-centered design into your operations.

5. Refine and Scale:
   Explore how small experiments become organization-wide change by refining what works, celebrating learnings, and embedding feedback into the culture. You’ll learn to lead through rhythm, not control.

• People Managers and Team Leaders driving engagement and performance.

• HR Business Partners supporting team-level experience initiatives.

• Operations Managers seeking to connect process excellence with employee wellbeing.

• Future EX Leaders aiming to align empathy, data, and action at scale.